Training for Public Transport Staff and Drivers on Accommodating Passengers with Disabilities
- The Minister confirmed that all public transport operators have training programmes developed with social service agencies to assist passengers with disabilities, including those with invisible conditions, and use initiatives like the "May I Have A Seat Please" identifier to aid staff in identifying and helping commuters in need.
- Since 2016, bus captains have undergone mandatory inclusive commuter training under the Enhanced Vocational Licence Training Programme, with over 6,450 graduates, and training materials are regularly updated based on feedback from the public and social service agencies.
- Public transport operators ensure their customer service hotlines are fully staffed during operating hours, with manpower planned for peak periods and contingencies such as cross-training employees and offering alternative feedback channels.