Adjust Bus Service Reliability Framework Targets in Light of Bus Captains Affected by COVID-19 Infections and Related Quarantines
- The Bus Service Reliability Framework was introduced in 2016 to incentivise timely bus arrivals and allows some flexibility for traffic conditions.
- Recent COVID-19 infections and quarantines have reduced bus captain availability, leading to longer waiting times for some bus services.
- The Land Transport Authority and bus operators are working together to manage operations and ensure rest periods for staff.
- The situation has slightly improved as infection numbers decline but remains fluid.
- The Land Transport Authority will exercise flexibility in assessing operator performance during this challenging period.