Ensuring Value-for-money and Service Performance of Synapxe's Critical National Health IT Systems

Dr Haresh Singaraju asked the Coordinating Minister for Social Policies and Minister for Health given Synapxe's role as the sole national HealthTech agency (a) how value for money and service performance of critical national health IT systems are assured; (b) how Synapxe's costs and service standards are benchmarked against industry comparators; and (c) how concentration risk in national health IT infrastructure is assessed and mitigated.

Synapxe is the information technology (IT) corporate function of the public healthcare system. It is not different from banks, airlines or other major organisations having their own corporate IT function. IT is a core capability of any major organisation and should not be deemed as presenting concentration risk. That said, Synapxe benchmarks its costs and standards against other similar service providers, it is accountable to its Board – the MOH Holdings Board – and the Ministry of Health. It also works with other commercial IT vendors, including based on competitive bidding to ensure value-for-money procurement.