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Assistance for Seniors Who Find Automated Immigration Clearance Procedures Confusing | PAPERCUTS

Assistance for Seniors Who Find Automated Immigration Clearance Procedures Confusing

Debated in Parliament on 9 Sep 2024.

Summary written by AI (learn more)

Foo Mee Har inquired if seniors facing difficulties with automated immigration clearance at Changi Airport will receive assistance and if ICA officers are trained to proactively help them.
K Shanmugam stated that the automated lanes are designed with visual cues and videos for easy independent use.
He confirmed that ICA officers are present onsite to approach and guide travellers who may need help during the process.

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Full Transcript

Foo Mee Har

#1

Ms Foo Mee Har asked the Minister for Home Affairs (a) whether considerations are being made to assist seniors who find the automated procedures for immigration clearance at Changi Airport confusing; and (b) whether ICA officers are trained to proactively help these seniors.

K Shanmugam

#2

The automated immigration lanes at the checkpoints are designed to allow travellers to use them easily and independently. They have visual cues and on-screen videos, such as footprint stickers on the floor, and arrows to guide users where to look for the facial and iris scans.

Nevertheless, the Immigration and Checkpoints Authority still deploys its officers onsite, who will approach and guide travellers whom they notice may require assistance during automated immigration clearance.

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Summary written by AI (learn more)

Foo Mee Har inquired if seniors facing difficulties with automated immigration clearance at Changi Airport will receive assistance and if ICA officers are trained to proactively help them.
K Shanmugam stated that the automated lanes are designed with visual cues and videos for easy independent use.
He confirmed that ICA officers are present onsite to approach and guide travellers who may need help during the process.

Questions identified by AI (learn more)

Questions identified

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