Protecting Consumers and Businesses from Losses due to Disruption of Digital Services by Service Providers
- Hazel Poa asked whether organisations are liable for consumer and business losses from digital service disruptions and if the government would impose minimum standards or protections.
- Josephine Teo stated that liability is determined by the service terms or contracts between parties, not automatic government responsibility.
- Existing regulations already require minimum service standards for critical sectors like telecom and banking, enforced by agencies such as the Infocomm Media Development Authority and Monetary Authority of Singapore.