Penalties and Service Expectations of Bus Operators Following Roll-out of Bus Service Reliability Framework
- The Bus Service Reliability Framework was introduced to improve the predictability of waiting times for commuters by better managing bus headways.
- Incentives and penalties were not applied during the initial trial period from February to May 2014, allowing operators time to build capabilities.
- Operators enhanced their services by hiring more controllers, training bus captains, and improving management systems to monitor and regulate bus performance.
- Results showed reduced bus bunching and lower excess waiting times for 12 out of 15 services during the trial period.